CASE STUDIES

Mochi Mama

Explore our work with Mochi Mama, the first mochi donut shop in Harrisburg, Pennsylvania.

About Mochi Mama

Mochi Mama is a locally owned mochi donut café in Harrisburg, PA, serving up sweet treats, drinks, and a welcoming community space. Like many small businesses, the owners knew that running a café came with risks, from customer safety to employee well-being, and wanted to make sure their investment was protected.

The Challenge: Protecting a Growing Café

For Mochi Mama, the biggest concern was that one unexpected incident could undo years of hard work. With customers visiting daily, employees working behind the counter, and expensive kitchen equipment in use, the risks were clear:

  • Customer injuries like slips and falls
  • Property damage from fire or equipment breakdown
  • Employee safety requiring workers’ compensation coverage
mochi mama donuts - harrisburg pa

The Solution: Tailored Coverage with The Kind Insurance

When the owners started looking for insurance, they wanted more than a one-size-fits-all policy. Working with The Kind Insurance, they were able to build a package that included:

  • Liability insurance to protect against customer accidents
  • Property insurance to safeguard the café space, equipment, and inventory
  • Workers’ compensation to cover their growing team

Most importantly, they found an agency that explained everything in plain language and treated them like a partner.

Why The Kind Insurance?

Unlike larger insurance companies, The Kind Insurance took the time to understand Mochi Mama’s business. The café’s owners valued:

  • Personalized service with clear explanations and quick responses
  • Ongoing support from an agent who checks in on renewals and updates coverage
  • Flexibility through access to multiple insurance carriers, not just one
what type of insurance do small businesses need - the kind insurance

The Results: Real Support

Having the right coverage allowed Mochi Mama’s owners to focus on what they love—creating new drinks, serving customers, and growing their café—without constantly worrying about “what if” scenarios.

That peace of mind paid off when a piece of equipment was unexpectedly damaged. Their Kind Insurance agent guided them through the claim process quickly, minimizing downtime and helping the café reopen faster than expected.

“It feels like having a partner who’s looking out for my business. The Kind Insurance made the process easy, gave us honest advice, and made sure we had the right protection. For me, that peace of mind has been priceless.” – Kemal Ozkanca, Co-founder of Mochi Mama

Get a Quote for Business Insurance

With The Kind Insurance, Mochi Mama has the confidence to keep growing, knowing their café is protected.

There are many insurers who would love to tell you that you need far more policies than what’s actually necessary. At The Kind Insurance, that’s not what we do. We are an independent insurance agency. That means we are not tied down to any specific selection of insurers. Our agents work with you to understand your needs and budget and then find a plan that suits you the best.

Get a quote today to explore options for affordable business insurance while getting the coverage you need.

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